Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from zexiro. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date. The product must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Items marked as final sale
• Digital downloads or software
• Gift cards

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (602) 985-6189. You will receive instructions on how to proceed, including the return shipping address: 3565 Northwest 24th Way, Phoenix, Arizona 85023, United States.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Refunds

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original payment method.

Partial Refunds

Partial refunds may be issued in the following cases:

• Item is not in its original condition
• Item is damaged or missing parts not due to our error
• Item is returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (602) 985-6189.

Customer Responsibilities

You are responsible for ensuring that return items are securely packaged to prevent damage during transit. zexiro is not liable for return shipments that are lost or damaged in transit.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (602) 985-6189
• Address: 3565 Northwest 24th Way, Phoenix, Arizona 85023, United States

Policy Changes

zexiro reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Continued use of our website after changes constitute acceptance of the revised policy.